Cancellation and Refund

Cancellation can only be done before the product is dispatched on the following terms and conditions :

i. In case the order request is not acceptable to the company

ii. Non-availability of the product,

iii. Inaccurate product information or pricing discrepancies.

iv. Due to reasons of any fraud

v. Wrong usage of payment made by customer or incomplete information received from the customer.

Upon such cancellation made by the customer with intimation being given to the company within the prescribed time period mentioned above, then in that case the company shall refund 100% of the money and not otherwise.


The following table shown herein will enable the customers to know the criteria relating to cancellation and refund :

If seal of the contact lens box is unopened or the box is not damaged

90% Refund

(10% Deduction as handling/processing Charges)

If seal is broken

Open Box cannot be Refunded under any circumstances, even if lens inside them are unused


FN.B. All refunds are subject to refund of the entire invoice products and not in parts.

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